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Original Device Info
Original Part SKU
Original Serial Number
Reason for Replacement
— Select reason —
Want to Purchase New
Manufacturer defect / internal hardware failure
Normal operational wear
Physical damage — drop, impact, bent frame
Liquid damage / spill
Cracked screen or glass
Power-related / electrical damage
Tamper event / security seal broken (PIN pads)
Customer-caused / negligence
Cosmetic only — no performance impact
Lost / stolen (out of AEP scope)
Device is past end-of-life (EOL)
Device was NOT originally purchased from RDS
Visible damage to housing or external parts
Other non-covered reason
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